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Applications Engineer

Req ID:  91961

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

 

Summary of Role:

The Applications Engineering (AE) team is the “voice of the customer” and is the bridge between engineering and the field. The AE team ensures a successful rollout of new products and uses a closed-loop learning process to influence the roadmap of new product development and sustaining product improvements. Primary responsibilities of this role include: providing technical training and support to internal and external stakeholders, gathering stakeholder feedback and recommending process and product improvements, identifying project level solutions, supporting product evaluation, and collaboration with cross-functional teams for a successful launch of SunPower’s products. The ideal candidate will be technically strong and comfortable engaging with various functional groups including engineering development, sales, customers, manufacturing, operations, and technical support

 

Essential Duties & Responsibilities:

  • Identify and address challenges preventing opportunities from turning into orders
  • Develop and manage necessary support processes, documentation, and tools to enable successful and efficient technical sales
  • Provide product training, including key technical features as well as proper use of processes and tools, to both internal and external groups
  • Drive, track, and analyze pilot programs
  • Act as a first-level escalation point for technical support inquiries and field engineering support
  • Act in client-facing meetings, presentations and conferences
  • Understand local regulations, utility requirements, and norms periodically to ensure that SunPower solutions are compliant and current with changing market requirements
  • Gather feedback and new requirements from customers and installers
  • Work closely with the product management team and internal and external customers to define and prioritize feature development
  • Facilitate interactions between NPI and various teams (product management, supply chain, purchasing, engineering, technical writers, etc.) to successfully perform product pilots and launches
  • Provide critical closed-loop learning to Engineering, Product Management and Sales teams, with experiences derived from field experiences as well as interactions with customers
  • Define and drive solutions for project-specific challenges

 

Minimum Qualifications:

  • B.S. degree in Engineering and 5+ years of related experience or M.S. Degree and 3+ years
  • OR an equivalent combination of education and years of related experience

 

Preferred Qualifications:

  • B.S. in a technical field from a leading engineering program, preferably electrical or mechanical engineering
  • Solid technical foundation, ability to learn quickly and demonstrated ability to frame and drive technical decisions
  • Demonstrated ability to work with and coordinate cross-functional teams
  • Strong oral and written presentation skills with an ability to communicate effectively to a wide variety of clients and partners
  • Self-starter, able to thrive in a fast-paced and continually changing environment
  • Proficiency with MS Visio, CAD, and industry-specific software and tools (e.g., PVsyst, PVSim, Aurora, SunEye, etc.)
  • Experience with NFPA 70 National Electrical Code
  • Experience supporting technical sales and working with customers
  • Excellent technical understanding of residential and commercial grid-tied photovoltaic systems and energy storage technologies including: inverters, battery systems, monitoring & communications and energy management technologies
  • Strong knowledge of relevant PV and energy storage codes and standards: NEC, ASCE, NABCEP, OSHA, UL, CAL Fire, IEC
  • Experience with design, engineering, and/or installation of solar + storage desired
  • Knowledge of residential and commercial building electrical wiring practices
  • Experience with troubleshooting and debugging of electronic systems

 

Physical Demands and Working Conditions:

Individuals in this position may be required to obtain additional training and certifications to comply with SunPower policies such (but not limited to) as NFPA70E or First Aid/CPR.

Travel throughout the US may be required. Up to 25% average travel with occasional overnight stays.

This is an office-based position, and candidates are expected to report to their local office.

 

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Developer, Technical Support, Technology

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