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Senior Manager, Applications Engineering

Req ID:  99486

Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:


Summary of Role:

We are seeking a hands-on technical leader to lead our Applications Engineering team. The applications engineering team is the “voice of the customer” and is the bridge between product engineering and the field. The AE team ensures a successful rollout of new products and uses a closed-loop learning process to influence the roadmap of new product development and sustaining product improvements. The AE team members are product subject matter experts (SMEs) and direct or provide top-level escalation support. The AE team determines the root cause of field and product issues and solves them or engages development to implement solutions. The AE team works with many functional groups including product development, field applications engineers, sales, customers, manufacturing, operations, and technical support.


A strong preference is for candidates with previous solar or energy monitoring experience. Candidates with a proven track record of applications engineering excellence in other industries will be considered.


Essential Duties & Responsibilities:

  • Manage an in-house multi-disciplinary team of 4-8 highly skilled applications engineers and provide mentorship
  • Be the voice of the customer in the product development process
  • Participate in cross-discipline engineering design reviews
  • Participate in industry-wide standardization efforts and represent SunPower
  • Support the transition of the product from prototypes to production release
  • Document system product acceptance criteria
  • Develop technical documents including user manuals, datasheets, and technotes
  • Work with training, channel and NPI groups to ensure the successful launch of new products
  • Provide top-level product subject matter expertise and the highest level of technical support to field and other customer-facing resources
  • Own field closed-loop learnings process including Beta and Limited Launch programs to improve products


Minimum Qualifications:

  • B.S. degree in Engineering and 10+ years of related experience or M.S. Degree and 8+ years
  • Strong leadership ability and an ability to lead a multi-disciplinary technical staff
  • Must be an excellent team player with strong time-management and creative problem-solving skills
  • Ability to work in a deadline-oriented, and fast-paced dynamic environment
  • Excellent written and oral communication skills
  • Proven experience working with customers and field personnel
  • Proven experience working directly with customers
  • Proven experience in providing management with field issues and prioritization
  • Ability to think creatively, learn quickly, and develop innovative solutions
  • Proven field experience and/or electrical characterization, troubleshooting, and analytical skills
  • Self-motivated, with the ability to work both independently and with multiple teams
  • Ability to manage both individual and collaborative team projects
  • Strong project management skills.


Preferred Qualifications:

  • Background in Electrical Engineering or Computer Science
  • Leadership and management of both direct and matrixed reports
  • Internet networking and other data experience
  • Hands-on programming experience in C/C++, Python or other scripting languages


Physical Demands and Working Conditions:

Individuals in this position may be required to obtain additional training and certifications to comply with SunPower policies such (but not limited to) as NFPA70E or First Aid/CPR.

Travel throughout the US may be required. Up to 25% travel with occasional overnight stays.

When in the field individuals will be expected to be capable of performing tasks similar to those of an electrician or field technician.

This is a Richmond, CA-based position, and candidates are expected to lead a team from that location. Some home-office time will be expected until facilities are fully opened. This includes frequent online meetings, on-camera presentations, and phone calls.


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Developer, Manager, Computer Science, Field Service, Technical Support, Technology, Management, Manufacturing

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