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Field Applications Engineer - Central Valley North

Req ID:  101862

Do you want to change the world? We do, too.
 
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

Summary of Role:

The Field Applications Engineer is responsible for driving dealer adoption of new products and services by demonstrating features and value, developing skills, and preparing internal and external customers for success in the field. This role is part of a US-based team of field applications engineers, and it is part of the SunPower Applications, Quality and Analytics group.

 

Customer experience is critical to dealer success and dealer success is critical to sales and SunPower's success.

 

Help us change the way our world is powered by joining a team of bright, energetic technical experts who are bridging the gap between sales and technical teams, and who are on a mission to ensure dealer success. The Field Applications Engineering team at SunPower is responsible for delivering services and support that help customers have amazing experiences with our products, get the full value out of our tools and solutions, and delight our mutual customers. We provide on-the-job and in-class training. We coach dealers and help review their designs. We answer their questions about products and projects. And through it all, we're there when our customers need us and we are obsessive about ensuring their success and customer delight.

 

This job will primarily support California's Central Valley and the Western US states, and the ideal candidate will be based near Sacramento.=

 

Essential Duties & Responsibilities:

The Field Applications Engineer be part of a team that:

  • Drive market share of SunPower products and services by demonstrating the value to technical and non-technical audiences.
  • Support and educate internal and external outside of the formal training setting by consulting and advising on specific projects in person, online, and over the phone.
  • Provide pre-construction and on-the-job support as part of technical training and onboarding.
  • Deliver training sessions for internal and external customers on important topics including:
    • New products
    • PV and Storage site survey, design, installation, monitoring, and maintenance
    • Building and electrical codes related to solar and storage
    • Other topics as required
  • Work with subject matter experts and courseware development teams to develop collateral including manuals, reference guides, job aids, checklists, worksheets, presentation decks, online lessons, videos, etc.
  • Coordinate logistics related to classroom-based and field classes and support activities including agenda, facilities, training equipment, and ensuring all required tools and materials are on-hand and in working order.
  • Report on training and technical sales activities to ensure dealer satisfaction and program effectiveness.
  • Convey customer feedback and concerns to R&D, product management, and product engineering teams to help define market demands and requirements for new products.
  • As required, collaborate on technical issues with internal development teams to refine, enhance, and improve the applications of SunPower's products and product documentation

 

Minimum Qualifications:

  • Bachelor’s degree
  • 5+ years of relevant experience in solar, with 2+ years working in a semi-autonomous manner
  • Proficient with common desktop and cloud software (Word, PowerPoint, Excel, Outlook, Zoom)
  • Excellent driving record and ability to pass an MVA background check
  • Superior written and oral communication skills
  • Customer-focused attitude
  • Experience working with licensed contractors

 

Preferred Qualifications:

  • Proficiency with MS Visio, CAD, and industry-specific software and tools (e.g., PVsyst, PVSim, Aurora, SunEye, etc.)
  • Experience training adult learners desired, and/or experience with instructional design or computer-based courseware development tools.
  • Experience with design, engineering, and/or installation of solar + storage desired
  • NABCEP and/or other industry certification
  • Master Electrician or another industry-related licensure

 

Physical Demands and Working Conditions:

  • Individuals in this position may be required to obtain additional training and certifications to comply with SunPower policies such (but not limited to) as NFPA70E or First Aid/CPR.
  • Travel throughout the US may be required. Up to 50% average travel with frequent overnight stays.
  • When in the field individuals will be expected to be capable of performing tasks similar to those of an electrician or field technician.
  • This is a remote-based position, and candidates are expected to work from home when not working in the field. This includes frequent online meetings, on-camera presentations, and phone calls.

 

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: Sacramento

Job Segment: Consulting, Outside Sales, Developer, Cloud, Field Service, Technology, Sales, Manufacturing

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