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Director of Product Management, Lifetime Value

Req ID:  97024

SunPower’s mission is to change the way the world is powered.  Solar energy is one of the fastest-growing industries in the US.  Not only is going solar beneficial for the planet; for most Americans it also saves money vs. buying power from the utility.  Studies show that the #1 barrier to solar adoption is concern over how to pay for initial installation.  The mission of the Financial Products team is to remove that barrier by making it cheap and easy for customers to go solar.  This is a “ground floor” opportunity, and the ideal candidate is a true builder.  Raising the bar for customer experience in Financial Products is core to SunPower’s strategy, and this role will play a critical role in driving future growth. 

The SunPower Financial Products team is looking for a Product Management leader to own the product vision for residential customer Lifetime Value. Reporting to the EVP and Head of Financial Products, this role will be a key member of the Financial Products leadership team.  You will own the product vision for maximizing the lifetime value of our relationships with residential customers. Given that 85% of residential solar system sales in the US are financed via a loan, lease, or power purchase agreement, this function is of great strategic importance to SunPower.  You will drive features for how homeowners who finance their solar energy system interact with SunPower. This role will deliver business impact through a variety of metrics, including revenue and profit associated with upsell/customer retention and the monetization of our data; customer satisfaction driven by innovation in customer experience, payments, system monitoring; as well as loan/lease performance metrics such as delinquency and prepayment rates.


This is a high visibility role with considerable autonomy, scope, and potential for immediate impact.  You will be the voice of our existing Financial Products customers in front of SunPower senior leadership teams.  You will own the definition, execution, and delivery of all software relevant to the Financial Products homeowner experience throughout the up to 25-year life of their relationship with SunPower.  You are strong at execution, and able to collaborate with sales, engineering, business, and finance colleagues to deliver a delightful, cohesive and scalable experience. 


Your mission is nothing less than to envision the future of solar financing.  You will build experiences that surprise and delight homeowners and unlock growth.  Your responsibilities will include engaging with our customers to identify requirements, defining product features, and working closely with software development teams to get those features in the hands of our customers.  You will also work with our Sales, Business Development, Treasury, and Financial Products Operations teams to design and deliver a cohesive customer experience both on- and offline.  Successful applicants will have experience defining products, leading cross-functional teams, and communicating to a large number of stakeholders at all levels of the company, both in writing and in meetings.


On this team, you’ll get to wear many hats, work fast and smart, and iterate quickly.  We are looking for someone who is ready to take ownership of a growing business opportunity and join a tightly-knit team tackling a very interesting and challenging opportunity.


Basic qualifications:

  • Bachelor's Degree
  • 10+ years of experience in product or program management, product marketing, business development or technology.  Successfully delivered complex products that scaled over time.
  • Experience with end-to-end product delivery, including building, delivering and operating products in a consumer-centric space, both desktop and mobile. 
  • Customer-obsessed.  Excellent customer intuition when faced with product tradeoffs.
  • Strong ability to use data and metrics to back up assumptions, make recommendations, and drive actions.  High attention to detail.  Eats complexity for breakfast.
  • Strong project planning/execution skills including estimating, scheduling, and executing on tight deadlines.  Ability to handle multiple competing priorities in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • A natural team player with the ability to influence and collaborate across multiple teams at all levels.
  • Strategic thinker who will actively contribute as a member of the Financial Products leadership team, including setting strategy and deciding what our next best investments should be.


Preferred qualifications:

  • Experience in fintech / digital lending businesses.  An understanding of the state-of-the-art in the US non-bank digital consumer lending space.
  • Experience optimizing a large, complex online customer acquisition funnel with many channels and products.
  • Experience developing and implementing strategic relationships with 3rd party online sales and marketing partners.
  • An entrepreneurial spirit who wants to change the world and naturally prefers to move fast.
  • Ability to actively hire and develop talent.
  • Ability to dive deep and find gaps that need to be addressed; and effectively identify, communicate and recommend the best available solution to implement.


Professional traits that are not unique to this position but necessary for SunPower leaders:

  • Exhibits excellent judgment
  • Hires great people.  Develops great people
  • Has relentlessly high standards
  • Expects and requires innovation of their team
  • Thinks big and has convictions
  • Delivers results
  • Has the innate ability to inspire passion in others


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Eugene

Job Segment: Manager, Business Development, Program Manager, Sales Engineer, Management, Sales

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