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Director, Servicing and Portfolio Performance

Req ID:  120523

Do you want to change the world? We do, too.
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.



SunPower’s mission is to change the way the world is powered. Solar energy is one of the fastest growing industries in the US. Not only is going solar beneficial for the planet; for most Americans it also saves money vs. buying power from the utility. Studies show that the #1 barrier to solar adoption is concern over how to pay for initial installation. The mission of the Financial Products team is to remove that barrier by making it cheap and easy for customers to go solar by offering a variety of financial products.  This is an opportunity to have an impact on SunPower’s core strategy within Financial Products.  Raising the bar for customer experience is core to SunPower’s strategy and this role plays a critical role.  


SunPower is seeking a Director of Servicing and Portfolio Performance who will own and implement key strategies to manage and improve portfolio performance.  This position will play an important role in defining strategy, aligning on best practices, and process improvement through innovation and automation to continuously improve the performance and profitability of the portfolio.  This role requires a leader that is dedicated, result-driven, and obsessed with data driven decisioning.  This position will manage all consumer collections, loss mitigation and recoveries for the third-party owned portfolio. 


Basic qualifications: 

  • Bachelor’s degree in business management, accounting, or finance. 
  • 8+ years of collections and servicing experience in a fast paced, rapidly changing environment.
  • Experience in portfolio management and consumer financing, including a deep familiarity with US consumer collection regulations, including FDCPA, UDAAP, FCRA, and privacy risk management. 
  • Strong technical and analytical aptitude. 
  • Demonstrated ability to identify areas for process improvement, redesign, and waste reduction.   
  • Experience using data to drive decision making and have an obsession for continuous improvement. 
  • Ability to dive deep and find gaps that need to be addressed; and effectively identify, communicate, and recommend the best available solution to implement.  
  • Experience in managing 3rd party agencies and vendors. 
  • Extensive experience in implementing collection and loss mitigation strategies to  improve portfolio performance and increase asset recovery.


Essential Duties and Responsibilities (includes the following (other duties may be assigned): 

  • Develop and implement key portfolio strategies and processes to mitigate losses, improve collections and align with best practices. 
  • Partner with compliance to ensure servicing and collections policies, practices and procedures meet applicable federal, state, and local regulations.   
  • Manage bankruptcy and foreclosure proceedings ensuring proper handling of account servicing.  Authorize legal proceedings; review legal documents for accuracy and completeness such as default notices, surrender notices, bankruptcy procedures, or foreclosure notices. 
  • Establish and monitor delinquency targets, roll, and cure rates, and overall portfolio performance.   
  • Use data to analyze, measure and track performance with a focus on continuous improvement.
  • Key stakeholder in weekly delinquency review sessions with senior leadership, including dive deep on root cause analysis and provide recommendations to improve credit policy.  
  • Manage and own the relationship with 3rd party collection agencies. 
  • Facilitate communications and meetings related to customer complaints; handle escalated customer complaints, in a professional courteous manner.
  • Manage and oversee third-party owned collections team and responsibilities. 
  • Cross collaborate with other departments to define and enhance the customer experience.   


This is role will require a certain amount of in office attendance with some time being remote. 


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Eugene

Job Segment: Manager, Business Process, Business Manager, Management

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