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Service Tech

Req ID:  86502

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Phillipines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

Summary of Role:

This position is responsible for completing residential solar service and warranty work. They support the Sr. Service Technician on warranty repair projects, service troubleshooting, completing service calls and problem resolution. Individuals applying for the Service Technician role must be able to work independently and as part of a team.

Essential Duties & Responsibilities:

  • Responsible for the completion of all residential service and warranty related work with focus on safety, quality, and customer experience
  • Troubleshoot and resolve residential solar warranty and service issues that arise from modules, monitoring, storage and balance of system components
  • Investigate, mitigate and repair reported roof leaks
  • Complete Field Service Requests and submit documentation
  • Participate in regular meetings/provide feedback/contribute to Root Cause Corrective Actions
  • Support training and onboarding of new hires
  • Assist with installs, inspections, and site surveys
  • Support tasks and initiatives as directed by operations leadership
  • Ability to work with smart devices, gather information, and upload into system
  • Operate and maintain electrical service vehicles and equipment

    Minimum Qualifications:

  • High School diploma
  • 1-3 years of applicable electrical construction and solar experience
  • Knowledge of NEC electrical codes and standards as well as local requirements
  • Excellent customer service/communication skills
  • Excellent time management/organizational skills
  • Willingness to learn about new technologies and energy storage systems

    Preferred Qualifications:

  • Valid state or local Electrical Journeyman’s License preferred, depending on state requirements
  • OSHA 30 Certification
  • College degree
  • Strong understanding of NEC codes, especially residential PV installations
  • Experience with installing and monitoring of micro inverters
  • Exposure to energy storage and backup systems
  • NABCEP certification

    Physical Demands and Working Conditions:

  • Ability to traverse/maneuver job site and survey/assess all aspects of the construction process for extended periods of time
  • Ability to climb a ladder onto a roof, walk across a roof, and install equipment to roof safely
  • Work in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
  • May be exposed to energized electrical equipment/construction chemicals and will be required to take appropriate precautions.
  • Employee may handle work equipment and be required to lift, move and install materials up to 50+ pounds
  • Noise level is moderate but varies depending on location
  • Able to use and learn standard construction equipment/technology with proficiency
  • Typical work hours are M-F in 8-hour shifts, potential weekends
  • Must hold a valid driver’s license and own a registered insured personal vehicle to travel between job sites – no use of motorcycles or scooters during business hours
  • Visual acuity to drive motor vehicles/mobile equipment/read printed and electronic documents
  • Hearing capacity to receive, perceive, and react to common driving/construction environment noises
  • Visual acuity to distinguish wiring colors
  • Hearing capacity to receive, perceive, and react to verbal commands/warnings

    Note: This job description does not contain a comprehensive listing of activities required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    For roles on client/customer property:

    Must successfully pass a pre-employment criminal background check, a 7-year driving history report, and a drug screen.

    Equal Employment Opportunity
    The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


    EOE Minorities/Females/Protected Veterans/Disabled

    SunPower Supports EEO

    Accommodation for Applicants to SunPower Corporation
    SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

     

    NOTICE TO ALL APPLICANTS AND EMPLOYEES

    Availability of Affirmative Action Plan for Review

    SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

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    SunPower Values

    • Put Customers First
    • Win Together
    • Lead Decisively
    • Innovate Relentlessly
    • Do the Right Thing


    Nearest Major Market: Riverside
    Nearest Secondary Market: Los Angeles

    Job Segment: Field Service, Manufacturing

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