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Team Lead - O&M Contract Admin

Date: May 6, 2020

Do you want to change the world? We do, too.

 

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

 

As we look to the future, we are seeking a world-class Team Lead - O&M Contract Admin based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?  

SUMMARY OF ROLE

 

SunPower is seeking a Team Lead, Operations and Monitoring Contract Admin under Financial Services Operations.  The Team Lead, Operations and Monitoring Contract Admin reports to Manager, Operations and will be responsible to manage contractual obligations for Operations and Monitoring of Commercial Customers within the Service Level Agreement. Has primary ownership of providing timely and accurate support to Area Supervisor, Field Technicians, Asset Manager and Customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Maintain a master schedule of all PV techs daily service activity/events in Maximo.
  • Dispatch PV techs on emergency service events, warranty, start-up, special testing, and schedule maintenance calls.
  • Monitor, track, set-up and schedule preventative maintenance to ensure on-time completion and contract compliance, uploading of PM Package into Maximo for new customers/contracts, maintain the master calendar of all service events, for both PV techs as well as for 3rd party vendor scheduling of e.g. module washing and vegetation work order management.
  • Answer Incoming calls from PV Techs and Customers and properly escalate when needed.
  • Perform 3rd party vendor scheduling inspection site visit scheduling, module washing and vegetation work order management. Monitor Service Requests & Work Orders within Maximo to ensure closure.
  • Upload PM Package into Maximo for new customers/contracts. Set-up PMs and appropriate scheduling.
  • Generate service quotes for time and material service requirements.
  • Generate PR within Oracle.
  • Follow-up on open quotes (drive T&M revenue).
  • Generate invoices for completed T&M service.
  • Manage work orders, invoicing, and other duties for large accounts and customers requiring us to use their vendor management system (example: Lowe/SAMs, Target/Ariba, etc..)
  • Manage field parts ordering/acquisition, single point of contact for any and all parts required by the field.
  • Relationships with peers, subordinates, customers
  • Integrate technical terms or specific knowledge into deliverables where possible
  • Always complies to the Environment, Health and Safety and Company Quality standards, rules and regulations
  • Oversee the team’s day to day operations
  • Drive continuous improvement by helping identify issue trends, recommend permanent solutions on customer impacting process gaps and, establish cross-functional collaboration with internal key stakeholders to rally support on identified solutions; Senior Leadership, O&M, Database and other internal Teams
  • Proficient Escalation Management by bringing order, structure, focused management attention, and an additional resource to those customer situations which could otherwise result in a high level of customer dissatisfaction and/or damage to SunPower’s brand
  • Analyze Inspection Reports and provide feedback to external and internal customers for system improvements
  • Manage relationship with Area Supervisor, Field Technicians, Asset Manager and Customers
  • Create reports identifying field issues and root cause
  • Provide monthly production reports to external customers
  • Performs other duties may be assigned

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • Bachelor’s Degree and at least 2 years work relevant experience
  • Organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.
  • Well-developed and professional interpersonal skills; ability to interact effectively with people at all levels of the organization, as well as outside customers and vendors
  • Ability to work with minimal or no supervision with a customer service focus.
  • Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge in Salesforce, Oracle and Maximo is an advantage
  • With no record of deliberate violation of any SPML program, policies, and guidelines.

 

OTHER PERTINENT INFORMATION

 

-              Willing to work in Laguna Technopark, Binan, Laguna

-              Candidate must be legally entitled to work and reside in Philippines

-              Limited relocation assistance will be provided to the selected candidate


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