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Senior Partner Support Representative

Date: Dec 1, 2019

Are you ready to change the future? You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

SunPower and Total, the global energy producer and provider, have announced a transformational investment by Total in SunPower.  The companies have signed a set of strategic agreements to accelerate SunPower’s growth in the increasingly competitive solar sector.  Total’s investment is based on SunPower’s leading position in designing, manufacturing and delivering the world’s highest efficiency, highest reliability solar systems with guaranteed performance.  These agreements will accelerate SunPower’s growth and further improve its financial strength.

 

SunPower is committed to the success of our company, our employees and the communities around the world that need us most.   We support our employees’ commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world.  As a company, we operate with the highest sustainability standards. 

 

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

Job Responsibilities :

  • Overall support to Sales Managers on order management working with cross functional teams for order fulfillment and ensure Process adherence in relation to SOX rules and Internal company processes related to Order to Cash
  • Opportunity management in Sales Force
  • Prepare sales quotations any documentation as requested by sales management
  • Receive and qualify customer POs, Check POs against allocation and book customer orders into ERP system (Oracle)
  • Communicate customer requirements to sales operations for allocation and availability of products
  • Send Sales Order confirmation to the customers within specified time scales
  • Update existing sales order as required.
  • Submit weekly reports on all the orders due to be shipped the following week etc.
  • Customer RMA handling including assigning RMA no’s from ERP system, entering RMA's in ERP system, flag all the open RMA's and get them closed in timely manner
  • Support shipping/logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping documents and save it on the server prior to the invoicing
  • Invoicing: ship product and send invoices to the customer within specified time scales
  • Archive all the documents per SOX requirements
  • Respond to all inbound calls from customers on status of orders and shipments
  • Sales Analysis and reports generation by extracting data from the ERP system (Oracle) and export into Excel format
  • UAT participation on company projects/initiatives
  • Adhoc tasks as assigned by supervisor/manager

Requirements

Candidate must possess at least a Bachelor's/College Degree in any field
• Required skill(s): Fluency in English, Order Management, Supply Chain, Customer Service, Good Organization skills, Process Oriented,
• Preferred skill(s): Understanding in International Trade Terms (INCOTERMS), Letter of Credit, Excellent Communication Skills, Computer Proficient,. Logistics,  Experience in Project management
• Required language(s): English
• Preferably 1-4 Yrs Experienced Employees specializing in Order Management, Sales Support, Logistics or BPO Industry.
• Proficient with MS Office Applications esp. Excel, Powerpoint, and Outlook.
• Knowledgeable with Office Softwares such as ERP, MRP, and CRM.
• Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
• Excellent listening and comprehension skills for complex issues
• Process oriented and trainable
• Demonstrated ability to effectively multi task technical issues and maintain a high level of organization and process discipline
• Demonstrated an ability to take initiative and be proactive
• Possess leadership skills, self-starter
• Flexible to changes and be able to adapt quickly
• Organized and very keen to details
• Applicants must be willing to work in Laguna Technopark, Binan Laguna
• Applicants must be willing to work on a night shift schedule, 3pm~12midnight/4pm~1am Phil. Time, following Central European Shift


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