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Senior Analyst, O&M Contract Admin

Date: Jul 22, 2020

Do you want to change the world? We do, too.

 

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

 

As we look to the future, we are seeking a world-class Senior Analyst, O&M Contract Admin based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?  

SUMMARY OF ROLE

 

SunPower is seeking a Senior Analyst, Operations and Monitoring Contract Admin under Financial Services Operations.  The Senior Analyst, Operations and Monitoring Contract Admin reports to the Team Lead, Operations and Monitoring Contract Admin and will be responsible for the administrative works for the Area Supervisor, Field Technicians, Asset Manager and Customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Answer Incoming calls from Customers and properly escalate when needed.
  • Perform 3rd party vendor scheduling inspection site visit scheduling, module washing and vegetation work order management. Monitor Service Requests & Work Orders to ensure closure.
  • Upload PM Package into Maximo for new customers/contracts. Set-up PMs and appropriate scheduling.
  • Generate service quotes for time and material service requirements.
  • Generate PR within Oracle.
  • Follow-up on open quotes (drive T&M revenue).
  • Generate invoices for completed T&M service.
  • Manage work orders, invoicing, and other duties for large accounts and customers requiring us to use their vendor management system (example: Lowe/SAMs, Target/Ariba, etc.)
  • Manage field parts ordering/acquisition, single point of contact for any and all parts required by the field.
  • Interactions with stakeholders
  • Relationships with peers, subordinates, customers
  • Integrate technical terms or specific knowledge into deliverables where possible
  • Always complies to the Environment, Health and Safety and Company Quality standards, rules and regulations
  • Performs other duties may be assigned

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • Bachelor’s Degree and at least 2 years work relevant experience
  • Excellent communications skills in English, both spoken and written are paramount, as is the ability to listen and comprehend
  • Understanding and awareness of customer needs and willingness to act on the urgency of requests
  • Communication, customer focus, planning, team work, resource management. Attention to detail, decision making and problem solving, commitment to task, processes and procedures, product knowledge, quality, negotiating, initiative. Planning, prioritization and goal setting, coping with time/interpersonal conflict.
  • Adaptable to night shift schedule
  • Can work well at different levels of the organization
  • With no record of deliberate violation of any SPML program, policies, and guidelines.
  • Knowledge in Salesforce, Oracle, Maximo is an advantage

 

OTHER PERTINENT INFORMATION

 

-              Willing to work in Laguna Technopark, Binan, Laguna

-              Candidate must be legally entitled to work and reside in Philippines

-              Limited relocation assistance will be provided to the selected candidate


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