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SME - Life Events

Date: Jun 25, 2020

Do you want to change the world? We do, too.

 

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

 

As we look to the future, we are seeking a world-class SME - Life Events based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?  

SUMMARY OF ROLE

 

SunPower is seeking for a Subject Matter Expert – Life Events.   The SME will be involved in the identification of efficiency opportunities, requirements documentation, development, user acceptance testing and deployment of applications and/or process improvements in Life Events Team.   The SME will provide insights and analytics to optimize operations, reduce costs and generate revenue.  The SME will also maintain Life Events tools and applications and will report directly to the Life Events Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Promote efficiency and effectiveness thru the mastery of Life Events scope and processes
  • Analyze trends in volume and customer feedback and present insights to optimize operations
  • Identify cost-reduction, revenue generation opportunities and manage full project cycle to ensure successful deployment
  • Assess effectivity of the Life Events tools and applications considering Users needs and voice of the customers
  • Develop solution thru evaluation of current issue and providing alternative workflows
  • Document requirements, liaise with Developers, perform and facilitate UAT and ensure accurate and timely development and deployment of tool enhancements
  • Create and update document procedures/SOP/workflow
  • Administer in-house Life Events tools and coordinate timely resolution of issues
  • Train and present usage of in-house tool to Life Events Team, stakeholders and other parties involved as necessary
  • Comply and monitor with agreed SLA and metrics ensuring timeliness, completeness, accuracy and productivity
  • Assist in escalations, issues and other concerns
  • Cross Functional Team Collaboration

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • Graduate of 4-year course with at least 3 years of relevant work experience with strong technical and analytical skills
  • At least 2 years of Project Management experience
  • Strong analytical skills, ability to present insights that highlight opportunities and drive action
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and staff
  • Organized approach and able to work under pressure and ability to work in a high-stress, high-volume production support environment
  • Must be able to distill critical problems and recommendations for business stakeholders to diligently test all use cases for application enhancements
  • Strong ability to adapt to change, independent, self-starter attitude with the ability to complete tasks in a timely manner with little supervision or direction.
  • Quick learner with great problem-solving skills
  • Attention to detail, able to multi-task and can work gracefully under pressure
  • Works with integrity and accountability
  • Willing to expand knowledge and perform other responsibilities assigned by Manager
  • MS Office proficiency (MS Excel, Power Point, Word); knowledge of SFDC

 

OTHER PERTINENT INFORMATION

  • Willing to work in Sta. Rosa, Laguna
  • Willing to travel to US as needed
  • Willing to work on a night shift schedule
  • Willing to work overtime as business requires


Job Segment: Project Manager, Technology

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