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SME, Consumer Collections

Date: Jun 18, 2019

Location: Binan, LAG, PH, 4024

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Do you want to change the world? We do, too.


The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.


SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.


SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.


We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

 

 

SUMMARY OF ROLE

 

SunPower is seeking to hire Subject Matter Expert (SME) for Consumer Collections.  This position will be responsible for management of account with late delinquencies for SunPower Capital.  The position will report directly to the Servicing Manager and will work closely with key internal Stakeholders and teams.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

  • Review accounts assigned, identify appropriate category and work out.
  • Take 2nd level supervisory calls
  • Provide real time assist to team mates and/or colleagues from other departments with inquiries about next steps or resolution
  • Manage and/or provide reports related to team performance, etc.
  • Work out loss mitigation accounts by determining next steps, coordinate with other departments, manage disconnection or reactivation requests, etc.
    • Contact the customer and re-negotiate terms highlighting benefits of the system
    • Send Loss Mitigation letters as appropriate
    • Provide recommended solution both to customer and Sunpower
  • Conducts UAT on system enhancements, identify issues and provide recommendations.
  • Monitor the Collections and Loss Mitigation teams’ daily productivity in GBFS
  • Acts as POC and manages the team when the manager is not available
    RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
     
    Minimum requirements
  • Graduate of 4-year course
  • With at least 3 to 4 years’ experience in Customer inter-facing environment (e.g. BPO, main stream call center)
  • Experience in managing a team
  • Ability to manage complex transaction processing function
  • Experience in managing client-facing team in a Customer Service and Collection environment
  • Computer literate:  MS Office (e.g. MS Word, Excel, Power point, and other relevant application)            
  • Highly analytical and patient                                                                                                                       
  • Ability to grasp and emulate technical terminologies, procedures and processes
  • Highly effective in oral communication and writing email correspondence.
  • Must be flexible and can adapt to a fast-paced working environment
  • Attention to detail and the ability to work under pressure are keys
  • Collection focus, must have the passion, commitment and drive to cure the account delinquency
  • Night shift adaptability and flexibility to support North America customers
    OTHER PERTINENT INFORMATION
  • Willing to work in Sta. Rosa, Laguna
  • Willing to be flexible in work shift
     

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