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SCADA Support Engineer

Date: Oct 3, 2019

Are you ready to change the future? You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

SunPower and Total, the global energy producer and provider, have announced a transformational investment by Total in SunPower.  The companies have signed a set of strategic agreements to accelerate SunPower’s growth in the increasingly competitive solar sector.  Total’s investment is based on SunPower’s leading position in designing, manufacturing and delivering the world’s highest efficiency, highest reliability solar systems with guaranteed performance.  These agreements will accelerate SunPower’s growth and further improve its financial strength.

 

SunPower is committed to the success of our company, our employees and the communities around the world that need us most.   We support our employees’ commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world.  As a company, we operate with the highest sustainability standards. 

 

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. 

SCADA Support Engineer Job description:

  • Responsible for maintaining overall increased uptime by proactive monitoring of all SunPower PI/SCADA Infrastructure Network based Utility Scale Sites worldwide (North America, Europe, South Africa,  etc.)
  • Provide SCADA monitoring and diagnostic support for our customer’s solar power SCADA based systems and are responsible for tracking each event via SunPower’s enterprise asset management tools.
  • Review various automated Wonderware generated alerts and manually investigate each system on alert. Investigate anomalous systems and sensors.
  • Provisioning (Human Machine Interface (HMI) ,Virtual Machine (VM) access / user account)
  • Onboarding and Integration of 3rd Party DAS systems to the O&M digital platform.
  • Document creation of all SCADA processes and procedures being used by Command Center to be uploaded on DMS.
  • Perform general network troubleshooting for SCADA Based systems which are described but not limited to:
  • Data communications outage troubleshooting and resolution
    • Wonderware / TOP Server OPC Server / PI OPC Interface / Other (e.g. SMS OPC Interface)
      • Identify and resolve individual equipment frozen data due to Wonderware problems with object data collection
      • Identify and resolve major data outages caused by:
        •  Wonderware Engine malfunction
        • License expiration and mis-installed licenses
        • FSGateway malfunctions
        • TOP Server malfunctions
        • PI OPC interface malfunction
  • Server administration – Scheduling and performing preventative maintenance on servers and data collection components.
    • Identify server issues and escalate to GSS group
      • Low hard disk space
      • Low memory resources
      • Inadequate processing power
      • Inadequate network resources
      • Loss of data over network (e.g. discarded packets, packet errors, etc.)
  • Internet connectivity loss
    • Identify SCADA and Network issues and when absolutely necessary, quickly escalate them to the proper group. (GSS, GNS, GNS Extended etc..)
  • Remote Support
    • Provide remote technical support to local site supervisors
    • Guide local site supervisors to assist in identifying and resolving issues
  • Manual data collection tasks
    • MET data collection using LoggerNet
    • Local data collection using Historian Client

 

Minimum Requirements

  • Educational (College Graduate) :  The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program in Electrical Engineering, Electronics and Communications Engineering, Mathematics, or equivalent degree in a field of study related to the job.
  • At least 1 year experience as Technical Support Representative from a Control/Call Center or Network Operations Center or any related field
  • Ability to communicate effectively in both verbal and written format (English language)
  • Strong analytical and critical skills
  • Accomplished user of Microsoft office especially Excel, Basic Networking – knowledgeable in Internet Protocol (IP)
  • Working knowledge about incident management


Job Segment: Document Management, Technical Support, Technology

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