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Desktop Sys Spec I

Date: Dec 4, 2018

Location: Binan, LAG, PH, 4024

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Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:



Key responsibilities and accountabilities:

  1. Will primarily be responsible for providing Desktop and Client Services support for Asia Pacific Regional offices and Manufacturing Sites based in Laguna
  2. Operates in a 24/7, shifting multi-tiered environment.
  3. Reports to the IT DTS Lead or IT DTS Manager.
  4. Provides periodic weekends and after hour support as required.
  5. Second level onsite support for hardware incidents, requests and preventive maintenance. Includes but not limited to – laptops, desktops (including peripherals), printers, and meeting room facilities (audio, video and projectors).
  6. First level onsite support for software incidents and requests including but not limited to; standard Windows OS, MS applications, business applications (Adobe, MapPoint, etc.) and MAC.
  7. Close collaboration is expected with peer Leads and Managers (especially with Global Help Desk).
  8. Responsible for documenting performance of duties by way of request/incident ticket system and knowledgebase
  9. Responsible for team and personal tickets assigned through the Global ticket system with priority 2 to 4.
  10. Responsible for ensuring supported tasks are resolved and completed consistent with SLA’s.
  11. Other duties and tasks as required or assigned.


Job Requirements:

  1. Candidate must possess at least a Bachelor’s degree in Computer Science or any Computer related degree
  2. At least 3 years solid Desktop Support background.  Experience working in a BPO is a plus.
  3. ITIL and Microsoft certification is a plus
  4. Strong proficiency in Microsoft network environment.
  5. Strong proficiency in network hardware and configuration.
  6. Strong diagnostic capabilities and solid problem solving skills
  7. Possess strong customer orientation and excellent interpersonal and skills.
  8. Flexibility and an ability to multitask.
  9. Clear and effective written and verbal communication skills. Excellent oral and written English skills are required.
  10. Applicants should be Filipino citizens or hold relevant residence status.
  11. Willing to work in Sta.Rosa, Laguna


Job Segment: Computer Science, Technical Support, Help Desk, Information Technology, Technology

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