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Department Manager, Consumer Collections

Date: Mar 23, 2020

Do you want to change the world? We do, too.

 

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

 

As we look to the future, we are seeking a world-class Department Manager, Consumer Collections based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?  

SUMMARY OF ROLE

 

SunPower is seeking a Consumer Collections Department Manager to effectively manage overall portfolio delinquency within threshold for the US Residential & Commercial Assets managed by the Financial Products Asset Management team.  The Department Manager reports to the Financial Services Operations Director and will be responsible for the strategic alignment of operations (Early & Late Stage Collection, Loss Mitigation and Recovery) within & outside of GBFS to meet financier and other requirements. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Responsible for planning, directing and overseeing the operations and fiscal health of the team
  • Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources SunPower
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
  • Establish and maintain relevant controls and feedback systems to monitor the operation of the department
  • Plan and allocate resources to effectively staff and accomplish the work to meet team productivity and quality goals
  • Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Approve employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling
  • Address Escalations from Customers or Stakeholders as appropriate
  • Approve Refund Requests and Payment Plans as outlined in the Approval Matrix
  • Collaborate with other departments to define/enhance processes impacting Customer interactions

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • 5-7 years of Consumer Collections experience, FDCPA
  • 5-7 years of experience managing a team (10+ FTEs) in a shared services environment
  • Excellent oral and written communications skills; able to effectively communicate with people at all levels and multi-culture
  • Proven ability to collaborate effectively across functional business organizations, service-oriented and can effectively manage stakeholder/customer requests
  • University degree in Finance, Engineering, Business or a related field
  • Previous experience within renewable energy industry (wind and/or solar preferred)
  • Proficiency in Microsoft Office Suite
  • Demonstrated ability to be self-motivated and perform job tasks independently in an unstructured environment with limited direction
  • Capable of identifying and resolving legal and business issues, appropriately balancing legal issues with business risk
  • Detail-oriented and capable of driving multiple projects simultaneously

 

OTHER PERTINENT INFORMATION

 

  • Willing to work in Sta. Rosa, Laguna
  • Willing to travel to the US as needed
  • Willing to be flexible in work shift


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