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Senior Network Operations Center Engineer

Req ID:  99404

Do you want to change the world? We do, too.

 

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

 

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

 

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.  

 

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

 

As we look to the future, we are seeking a world-class Senior Network Operations Center Engineer based in ROHQ, Binan, Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?  

SUMMARY OF ROLE

The Senior Network Operations Center (NOC) Engineer’s primary role is to perform IT monitoring functions for all IT Systems within SunPower. He\ she is expected to follow established company processes and procedures. The Senior NOC Engineer reports to the NOC Manager and will be responsible for handling advanced Tier 1 support functions not limited to; events detection, validation, classification, recording, troubleshooting, escalation to the next level of support and managing incident lifecycle. Supports key result areas of the company to minimize the business productivity loss caused by systems outages/incidents.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

 

  • Monitor and respond to systems outages and alarms.
  • Manage incidents and escalate to the next Level of support.
  • Assist helpdesk with advanced customer support issues/questions
  • Provide initial troubleshooting steps for servers, and network devices
  • Respond to issues raised by business partners and service providers
  • Coordinates with authorized partner and vendors in managing and resolving IT issues
  • Design and draft operational process essential to NOC operations
  • Perform and assist with network maintenance and testing.
  • Initiate and performs activities to meet the NOC OLAs and SLAs
  • Complies with SunPower’s Environment, Health and Safety (EHS) and Quality Management standards and policies at all times.
  • Performs other duties and functions as assigned by the manager

 

 

 

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • Educational: Bachelor Degree or any 4 years related course
  • Experience: Minimum of 5 years working experience related to Information Technology Support
  • Skills/ competencies (at least 3 of the following)
    • Working knowledge in IT Networking
    • Working knowledge in Server and Storage Support
    • Working knowledge in Application Support
    • Expert in the use IT systems monitoring tools – Solarwinds, NewRelic, HP OVO, PRTG, etc.
    • ITIL foundation certified
    • Familiar with Saas and cloud based systems
  • Willing to work on flexible and extended shift schedules
  • Willing to do call support functions
  • Must have strong analytical skills
  • Languages: Above average communication skills (written and verbal)

 

Preferred requirements

  • With 3 years working experience in a NOC or 5 years working experience in a Tier 1 IT infra or   

application support environment

 

OTHER PERTINENT INFORMATION

 

  • IT Tools
    • Personal computer (desktop or laptop)
    • Cisco phone
    • Monitoring tools
    • Backup Internet Line
    • Ticketing tool
    • Asset Management tool

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


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