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Sr. Program Manager - Innovation and Process Improvement

Req ID:  117783

Do you want to change the world? We do, too.
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.



Role Summary

SunPower is seeking a Sr. Program Manager to join our team. The Program Manager will be a part of the Customer Care organization and will collaborate with stakeholders across the business, representing Customer Care - serving as the voice of the customer and customer experience. This role reports to the Director, Innovation and Process Improvement and will be responsible to help the organization scale for the future by owning and managing a portfolio of programs. You’ll work with cross-functional partners across many different teams in the organization (e.g. product engineering, operations, marketing, etc..) as you manage highly complex workstreams.

The successful candidate will be a combination of a strategic and analytical minded individual with exceptional data/impact analysis, program management and executional rigor; along with a desire to challenge the status quo for relentless innovation.


 Problems you will solve/Key responsibilities including but not limited to

  • Lead and actively manage portfolio of programs by strategizing, planning, and implementing projects to enhance the efficiency and efficacy of the Customer Care organization
  • Lead multiple program or project teams, workshop facilitation, drive execution and manage risk, and coordinate interdependencies across all the functions
  • Develop timelines with quick wins and long-term roadmaps ensuring program plan remains aligned with strategic goals
  • Ensure effective customer effort analyses are conducted, before developing associated strategy to maximize engagement and minimize risk.
  • Create plans for program execution to drive alignment and accountability across all teams involved, including a comprehensive communication strategy for all stakeholders
  • Measure program execution performance through post-mortems, identify areas of improvement, and implement recommendations to optimize future iterations
  • Be skilled in both oral and written communication


Minimum Qualifications

  • Bachelor’s degree in a business or analytical field and 7+ years of relevant experience or 10+ years of relevant experience (in lieu of college degree)
  • Experience defining program requirements and using data and metrics to determine improvements
  • 7+ years of experience in program or project management, with proven experience delivering projects by working cross functionally with tech and non-tech teams OR
  • 7+ years of Total Quality Management, Lean, or other process improvement experience
  • Lean Six Sigma or Project Management Certification
  • Well versed in Microsoft Products, specifically Excel and Visio
  • Strong analytical skills with an ability to navigate a business environment that is complex, ambiguous, and diverse.
  • Ability to work on and execute change initiatives and multiple projects at the same time
  • Excellent interpersonal, written communication and presentation skills


Preferred Qualifications

  • Professional Certifications: Six Sigma Black Belt, PMP, PRINCE2, or Prosci Certification
  • MBA or Graduate degree in a STEM field
  • Experience working in a transactional/customer service environment
  • Experience with managing projects with complexity and proven ability to deal with ambiguity


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Job Segment: Business Process, Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Program Manager, Management

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