Share this Job

Senior Order Fulfillment Field Manager

Req ID:  96406

Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:


Job Description:

You are responsible for the operational success of SunPower’s Order Fulfilment network in your assigned territory, including shipments from regional warehouses to Residential and Commercial dealers, and distribution of products to internal and external installers in SunPower’s consignment program. The role involves a high degree of coordination and communication among external customers and internal teams, including planning, sales, order management, supply chain and logistics.  You will act as a liaison between dealers and SunPower for the consignment program, managing key metrics in every aspect of the program such as forecast accuracy, inventory accuracy, stock-out rate. You will be expected to visit each partner at least twice a year to touch base and supervise cycle counts.  You will also play a key role in launching new partners on the consignment program through training and basic project management.


Key Responsibilities:

  • Manage performance to key metrics such as On Time Delivery (OTD), Stockout Rate, Inventory Turns in your assigned region
  • Manage 15-25 Inventory consignment locations, including performance to key metrics such as Inventory Accuracy and Forecast Accuracy
  • Lead monthly Consignment program communication meetings with Dealers covering forecast refresh, aging material, program updates
  • Maintain key metrics and communicate performance to internal and external audiences
  • Keep track of root cause corrective actions and leading process improvement initiatives to fix identified issues
  • Drive accountability to operational performance across the demand and supply organizations
  • Lead in-person and remote training sessions for program changes and new features (i.e. policy and rule changes, digital tool enhancements, etc.)
  • Act as the initial escalation point for issue resolution, and as the focal point for inquiries and requests
  • Ensure ERP transactions are completed on time and accurately
  • Coordinate resolution of damaged, defective, or missing material
  • Schedule monthly cycle counts, and coordinate processing of count data
  • Assess charges for cycle count shortages and aging material, and ensure timely invoicing
  • Lead new Consignment dealer launches, including basic project management, issue management, and training
  • Coordinate team of 3-5 offshore Order Fulfillment analysts


Minimum Requirements:

  • Bachelor's degree in supply chain management, operations analysis, finance, engineering, or a related field from an accredited college/university
  • 4-6 years of experience in supply chain or a related field
  • Excellent oral, written and presentation communication skills, including the ability to tailor tone and content to internal and external (customer) audiences from senior management through operator levels
  • Strong interpersonal skills and demonstrated ability to perform and produce results in multifunctional teams in a dynamic work environment
  • Highly organized and detail-oriented
  • Travel 20-25%
  • Comfortable working in a fast-paced, highly complex and constantly evolving business environment that may require frequent re-assessment and benchmarking of priorities against objectives
  • Extensive experience using ERP systems (Oracle, SAP, NetSuite, etc), including Inventory, WMS, or Planning tools
  • Advanced Microsoft Excel user (if/then, vlookup, pivot, pivot charts)


Preferred Experience:

  • Coursework or previous work experience that utilizes statistical analysis
  • Experience running or using a consignment, vendor managed inventory (VMI) program
  • Experience with Qlik Sense, Tableau, Power BI, or similar business intelligence tools


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Austin

Job Segment: ERP, Project Manager, Business Intelligence, Business Process, Database, Technology, Management

Apply now »