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Senior Manager, Accounts Receivable Collector

Date: Sep 22, 2019

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

SunPower Energy Services division of SunPower Corporation is seeking an experienced Manager, Accounts Receivable Collector In this role you will report to Sr. Director Order to Cash.

The main responsibilities for this role include managing invoices, handling missed payments and supervising the offshore collection tea. More specifically, this role will be tasked with troubleshooting and problem-solving collection issues across the organization - Sales, Customers, Logistics, Service, Order Administration, Finance, etc. Our ideal candidate has a working knowledge in accounting combined with strong project management skills. The Manager, Accounts Receivable Collector should be able to ensure collections efficiency, minimize past due accounts and ensure accounting accuracy throughout our entire accounts receivable process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

  • Set objectives for the accounts receivable team that align with the accounting department's goals. Monitors call reports to make sure collectors are making enough phone contacts each day.
  • Effectively execute day-to-day collections activities by identifying, resolving and mitigating account/payment delinquencies in a timely manner
  • Maintain cross-functional relationships with Sales, Sales Support, Sales Operations, Customer Service, Accounting, Operations, etc. to ensure the accuracy of each business transaction
  • Resolve client-billing problems while applying good customer service
  • Prepare AR Adjustments including credit memos, rebills and write off's as required
  • Oversee third party tracking of cash receipts and referring accounts to collection agencies
  • Oversees a company’s process of retrieving money owed to them or one of their clients.
  • Handles complaints or difficult calls.
  • Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
  • Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.
  • Makes sure the collectors on staff operate within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when making phone contact with individuals and companies.
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Tracks the rate of success of the entire process and continues to make adjustments when necessary.
  • Negotiates payment arrangements and follows up to make sure the payments are made.

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements -

  • 5+ years proven work experience with Collections and/or Accounts Receivables management
  • Hands-on experience with accounting software (Oracle experience is highly desired).
  • Familiarity with advanced formulas in MS Excel.
  • Ability to accurately process numerical data.
  • Team management and negotiation skills.
  • Problem-solving attitude along with project management skills
  • Must be able to effectively prioritize tasks.
  • Must have excellent verbal and written communication skills.
  • Must have strong problem solving and decision-making skills.
  • Bachelor’s degree in Finance, Accounting, Business or a related field or equivalent work experience

 

OTHER PERTINENT INFORMATION

  • This role will be based in Austin, TX.
  • Travel required - approximately 10%
  • Candidate must be legally entitled to work and reside in the United States

 

Equal Opportunity Employer
SunPower Corporation is an equal opportunity employer.  It is the policy of SunPower Corporation to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

 

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it

must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated

Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime

Or Campaign Badge Veterans and for Women and Minorities as specified by law.

 

Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants

and employees, consistent with applicable law, which will be made available during office hours by

contacting the EEO Officer.


Nearest Major Market: Austin

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