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Schedule Coordinator

Req ID:  120522

Do you want to change the world? We do, too.
 
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

 

 

Summary of Role:

A Scheduling Coordinator is a professional who is focused on coordinating site visits and installations, ensuring crews have a dense and efficient schedule, and projects are completed on time and to company standards. In collaboration with cross-functional team members, a Schedule Coordinator oversees the installation milestone of a project’s lifecycle and ensures homeowners understand the scope of work required for their installation and that proper expectations are set.

 

A Schedule Coordinator will work directly with Operation leaders to drive installation to completion, will report to Supervisor to highlight scheduling and installation challenges and prohibitions to meeting team key results. The Schedule Coordinator team is considered one of the most important teams within our organization and has a direct impact on customer experience during installation, as well as corporate revenue goals.

 

Essential Duties & Responsibilities:

  • Time management and planning
  • Knowledge of Salesforce
  • Fundamental reporting and Microsoft Excel skills
  • Strong problem-solving skills
  • Strong organizational skills and high attention to detail
  • Ability to remain calm under pressure
  • Ability to work on several projects or issues simultaneously
  • Ability to work independently or in a team environment as needed
  • Strong, effective written and verbal communication skills, both internally as well as with customers and partners
  • Extreme ownership of responsibilities and accomplishing goals
  • Liaising with Operations and engineers to discuss the progress of the project and address any issues that arise
  • Statistical and mathematical skills and ability to apply such knowledge in practical situations when determining install durations and crew utilization

 

Minimum Qualifications:

  • Two plus years of Project or Account Management experience
  • Experience in residential home improvement project coordination or project management
  • Proven customer service background
  • Proven friendly telephone voice and demeanor
  • Ability to remain organized in a fast-paced environment, while managing multiple projects
  • Excellent written and verbal communication skills
  • Experience using a CRM and/or project management software
  • Curious, always seeking to learn more and understand
     

Preferred Qualifications:

  • B.S. / B.A. degree and minimum 3 years related experience; or equivalent combination of education and years of related experience
  • Technical knowledge of solar system installations
  • NABCEP certification is a plus
     

Physical Demands and Working Conditions

  • Able to work upright and stationary and/or standing for working hours
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
  • Able to position and move objects up to 10 pounds
  • Able to use and learn standard office equipment and technology with proficiency
  • The position requires travel with the potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel
  • Day to day work is completed in the office at personal computer M-F, first shift hours
  • Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day

 

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: Austin

Job Segment: Project Manager, CRM, Technology

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