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Quality Program Manager

Req ID:  118524

Do you want to change the world? We do, too.
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.


Summary of Role:

This position will be responsible for managing all aspects of the Supplier Quality Assurance function that ranges from supplier audits, product qualification, quality sustaining activities and managing validation activities for field quality issues.  Focusing on PV panels plus a variety of products for Balance of Systems (inverters plus other electrical and mechanical products) as an individual contributor, this person will manage highly matrixed cross-functional teams and suppliers to ensure that supplied components will follow new product introduction protocols, improve supplier capability and ensure continuity of supply of high-quality components for the residential and commercial business units.  In the event of product failures, this position will be responsible in facilitating systematic problem-solving methods to determine root cause and provide feedback on corrective actions proposed by suppliers.  


Essential Duties & Responsibilities:

  • Over-all in-charge for supplier quality program for PV panels and Balance-of-Systems (BOS) products, which include inverters, electrical and mechanical components

  • Lead supplier qualification activities together with internal teams in performing QMS and product audits at supplier factory sites

  • Lead supplier product qualification plans (PQP) to ensure intensive qualification of products prior to approval for mass production

  • Work with Design and Product Engineering to define critical-to-quality process parameters to be monitored at supplier factories

  • Support NPI and FAI activities to ensure that suppliers can meet product and field quality requirements

  • Assess supplier capabilities and ensure alignment to SunPower’s on-boarding requirements for new suppliers

  • Review Control Plans, FMEA and Statistical Process Control results of suppliers to ensure alignment to drawings and/or product specifications

  • Assess viability and soundness of suppliers’ current protocols and drive improvement actions, as necessary

  • Promote problem-solving culture via 8D process

  • Work intensively with suppliers in defining root causes of failures through 5Why Analysis, DOEs, fault-tree analysis, etc.

  • Define corrective action plan and validate effectiveness of such actions in order to prevent recurrence of issues

  • Monitor performance of suppliers using key performance indicators and drive improvements in product performance, as necessary

  • Serve as key interface for validating chargeable product and design issues escalated from Commercial and Industrial business unit

  • Serve as key point-of-contact for supplier process and product changes, ensure compliance to PCN and ECR/ECO approval protocols

Minimum Qualifications:

  • B.S. degree in Engineering and 10+ years of related experience, M.S. Degree and 7+ years of experience or Ph.D. and 5+ years of experience (or equivalent combination of education and years of related experience)

  • Intensive experience in high-volume manufacturing or field applications engineering, preferably dealing with PV panels, inverter and/or electronic products; at least 5 years of which as a Supplier Quality Engineer or Manager

  • In-depth experience in Production Part Approval Process (PPAP)

Essential Qualifications:

  • Intensive experience in PV Panel design and manufacturing process, quality control and reliability qualification protocols

  • Knowledgeable in PV panel components supplier quality

  • Diverse knowledge of multiple manufacturing processes (Surface Mount Technology, semiconductor assembly, electro-mechanical assembly, wiring, etc.)

  • Intensive ability in understanding product drawings, specifications and correlating potential product failure modes to product design and manufacturing processes 

  • Proven ability in leading the resolution of complex product failures through 8D problem-solving

  • Familiar with statistical process control and statistical analysis software (JMP, Minitab, etc.)

Preferred Qualifications:

  • Some experience in solar field construction

  • Knowledgeable in PV Cell design and manufacturing processes

  • ASQ Certified Quality Auditor (CQA)

Physical Demands and Working Conditions:

  • Able to travel up to 25%

  • Able to visit and audit supplier factories domestically and internationally


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Austin

Job Segment: Program Manager, Manager, Quality Assurance, Management, Technology

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