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Planning Analyst

Req ID:  99582

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

 

This role within the SunPower Corporation Customer Care team is focused on actively developing Demand Forecast and Headcount Planning models. Engaging with team members, this role will develop and implement standardized processes, analyze the business impact on new/changing environments, support business initiatives and determining required demand/headcount for customer Care organization that provides support service to our end customers.  Reporting directly to the Planning Manager, we’re looking for a highly motivated individual with leadership experience and strong analytical skills who can think strategically and build strong remote relationships with global partners and team members.

 

Responsibilities

  • Maintain strong relationships between data teams, operations both internal and external to Customer care
  • Ability to work within tight deadlines across multiple time zones
  • Plan and monitor operational performance to ensure that SunPower Corporation meets their objectives for managing customer contacts
  • Create and develop standardized Demand Forecast and Capacity Plans, including tracking productivity and performance figures for all regions
  • Maintain historical demand and headcount forecasting models and advise on changes if required
  • Provide ad-hoc analysis and guidance for demand & headcount decisions and assumptions related to changing business environments and/or initiative impact
  • Understand Support network and contact handling strategies
  • Educate business partners on planning methodologies and processes
  • Act as planning SME and consultant for program managers on various savings analyses and existing support network
  • Collaborate with team members to create executive presentations
  • Communicate directly with senior management and participate in executive-level presentations

 

Minimum Qualifications      

  • Bachelors Degree
  • 5 to 8 years of experience in a planning analyst, business analyst or similar revelant role or equivalent combination of education and experience may be considered
  • Strong analytical ability with experience in the preparation of business plans
  • Excellent problem solving, prioritization and organizational skills
  • Ability to gather detailed information, interpret and communicate to non-financial professionals
  • Requires strong presentation skills and verbal/written communication skills
  • Strong executive presence
  • Ability to negotiate and influence the outcome
  • Ability to multi-task in a dynamic and ambiguous environment
  • Strong leadership skills, initiative and ability to self-direct
  • Ability to facilitate meetings
  • Excellent knowledge of Excel, PowerPoint applications
  • Contact Center Planning experience

 

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: Austin

Job Segment: Business Analyst, Technology

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