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Manager, Customer Service - Risk and Compliance

Req ID:  102681

Do you want to change the world? We do, too.
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

We are looking for a leader who obsesses about customers, working backwards from their needs to deliver unrivaled customer care in the solar energy industry. Leading with customer anecdotes, armed with facts and data, you will drive real change to reduce our customers’ effort at every step of their journey towards creating and managing a solar-powered home. Your ability to partner cross-functionally will be critical to your success. You are used to thinking much bigger than the problem at hand and have deep experience in solving the most complex customer problems. While you are an advocate of self-service and automation and have experience in implementing multiple initiatives at scale, you also deeply understand the value that a simple conversation can bring for both a customer and the business.


Key Responsibilities include:

  • Manages all claims litigation activities with established claims policies and procedures
  • Liaison to Legal Team and external defense counsel
  • Build relationships with our legal partners
  • Work with Legal Department on claims resolution strategies
  • Enforce legal billing guidelines
  • Subject matter expert on regulatory environment, internal tools, regulatory compliance, and claims payment processing
  • Identify and assess internal trends for efficiency gains and process improvement
  • Participate in evaluating, monitoring, and negotiating claims partner relationships from a contract perspective
  • Maintain knowledge base of training materials, standard procedures, and shared partner guidelines
  • Support quality assurance initiatives
  • Provide in-depth reporting on claims metrics and communicate results to executive leadership
  • Develop individual performance SLAs and drive commitment to and maintenance of outstanding performance



Minimum Qualifications:

  • Bachelor’s in business, Engineering, or a related field required (or equivalent background)
  • 5 or more years of professional experience or equivalent combination of education and experience
  • Proven technical fluency, ability to understand and discuss complex technical concepts with technical partners
  • Proven track record of experimentation to solve complex problems – strategic vision is clear but the ability to start small, then run fast is paramount
  • Ability to collaborate with different teams, utilize outstanding influencing skills, and demonstrate strong senior-level/executive communication abilities
  • Demonstrated leadership experience and subject matter expertise in solving multi-faceted customer problems, customer care delivery & operations, customer insights, organizational change and launch readiness


Preferred requirements

  • MBA or a relevant post-graduate degree is a plus
  • Project Management Certification
  • Experience in Compliance and Risk Operations
  • Demonstrated ability to learn quickly and deliver results in an ambiguous environment


Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Austin

Job Segment: Quality Assurance, MBA, Business Process, Project Manager, Manager, Technology, Management

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