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Junior Technical Writer

Req ID:  89987

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

Summary of Role

The Junior Technical Writer will support the Applications & Technical Support group in its effort to communicate effectively with customers in support of SunPower products and services. This person will provide assistance to and manage tasks as directed by the Director, Applications and Technical Support, and the Senior Technical Writer.

 

Documentation tasks may include but are not limited to:

  • Creation and development of new documentation (text and graphics)
  • Updating and maintaining existing documents
  • Editing the documents or work products of colleagues
  • Indexing and assisting others with access to documents

 

In this role, the Junior Technical Writer will interact with the Senior Technical Writer, members of the Applications and Technical Support team, product engineering, and other subject matter experts to compile and communicate information needed to support SunPower products and services

 

This role will be based in Austin, TX or remote if based in or near one of SunPower’s major markets. Occasional day trips or overnight travel in the US may be required. Up to 10% travel my be required.

 

Essential Duties & Responsibilities

The Junior Technical Writer will:

  • Collaborate with internal teams and SMEs to document the process by which SunPower products are installed, operated, and maintained; and/or the process by which SunPower services are accessed and applied.
  • Independently produce outlines and content.
  • Work with the Senior Technical Writer to set and manage documentation priorities.
  • Produce and manage schedules to complete work as planned, including work with stakeholders with critical-path deliverables.
  • Always be prepared to report on project status.

 

Minimum Qualifications:

  • Bachelor’s degree
  • Two years’ experience in writing or editing
  • Superior organizational skills and attention to detail
  • Superior written and oral communication skills
  • Expertise in MS Word
  • Familiarity with MS Office Suite including PowerPoint, Excel, and Outlook; as well as with Adobe InDesign and Illustrator.
  • Ability to manage multiple projects simultaneously.
  • Ability to integrate constructive feedback.
  • Ability to:
    • read, analyze, and interpret, and convey technical procedures and diagrams.
    • effectively present information to the layperson. 
    • participate in technical discussions and summarize relevant discussion points. 
    • convey technical issues to technical and non-technical audiences.

 

Physical Demands and Working Conditions

This is an office or remote working situation. Individuals working remotely will be expected to provide a dedicated office space. While performing the duties of the job, individuals may be asked to visit active construction sites where they could be exposed to moving mechanical parts, fumes, or airborne particles or risk of electric shock. The noise level in the work environment may be moderate. Safety is always paramount.

Travel throughout the US may be required. Up to 10% travel with infrequent overnight stays.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: Austin

Job Segment: Technical Writer, Technical Support, Technology

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