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IoT Applications Engineer

Date: Oct 5, 2019

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

We are seeking a bright, self-motivated, Staff Level IoT Application Engineer (III) to join the Residential Products Team.

The residential applications engineering team is the “voice of the customer” and is the bridge between engineering and the field. The AE team ensures a successful rollout of new products and uses a closed-loop learning process to influence the roadmap of new product development and sustaining product improvements. The AE team are top-level product subject matter experts (SMEs) and provide top-level escalation support. The AE team determines the root cause of field and product issues and solves them or engages development to implement solutions. The AE team works with many functional groups including engineering development, sales, customers, manufacturing, operations, and technical support.

A strong preference is for candidates with previous IoT experience specifically dealing with home networking challenges. However, candidates with a proven track record of applications engineering excellence in other industries will be considered.

RESPONSIBILITIES

  • Write system product acceptance criteria.
  • Write technical notifications and support training and technical documentation groups.
  • Contribute to product development process with other engineering teams.
  • Work with training, channel and NPI groups to ensure a successful launch of new products.
  • Provide top-level product subject matter expertise to field and other customer-facing resources
  • Ensure field closed-loop learnings are integrated into product development roadmap.
  • Provide the highest level of technical support to solve complex multi-disciplinary issues. Use a closed-loop learning process to prevent reoccurrence of these issues
  • Manage a large IoT fleet comprising of millions of nodes

 

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

 

Minimum requirements

  • B.S. degree in Engineering and 4+ years of related experience or M.S. Degree and 2+ years or Ph.D. and 0+ years. OR equivalent combination of education and years of related experience
  • Proven experience working with customers/partners and field personal.
  • Proven experience working directly with customers.
  • Ability to think creatively, learn quickly, and develop innovative solutions.
  • Proven field experience and/or electrical characterization, troubleshooting, and analytical skills.
  • Self-motivated, with ability to work both independently and with multiple teams.
  • Strong communication skills – both written and verbal.

 

Preferred skills/experience

  • Top tier of university education. Electrical Engineering
  • Experience with managing IoT fleet.
  • Experience with WiFi, Zigbee, Cellular, Ethernet connectivity
  • Use of electrical engineering lab/field equipment.
  • Python and C/C++ programming skills

 

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

 

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it

must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated

Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime

Or Campaign Badge Veterans and for Women and Minorities as specified by law.

 

Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants

and employees, consistent with applicable law, which will be made available during office hours by

contacting the EEO Officer.


Nearest Major Market: Austin

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