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Inside Sales Quality Assurance Specialist

Req ID:  123143

Do you want to change the world? We do, too.
 
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

 

 

Summary of Role:

As the Quality Assurance Special for Inside Sales, you will be critical to the success of the program by ensuring a great customer and SunPower dealer experience. You will be responsible for reviewing, reporting, and providing feedback on customer interactions as well as helping to review refund requests for paid appointments with our dealers.

>Essential Duties & Responsibilities:

  • Coach peers on simple issues to our Solar Advisor team to improve on delivery of our appointments.
  • Identify more significant coaching opportunities to help our Solar Advisor team to improve on delivery of our appointments and get the most out of tools
  • Provide assistance and mentoring of individual’s through side by side coaching.
  • Monitor to ensure that processes are being followed.
  • Provide individual feedback to manager on training opportunities and identify trends.
  • Assist in the review and audit of sales calls for process, accuracy and overall customer experience.
  • Conducts daily policy audits.
  • Audits calls for compliance, works with the management team to provide coaching opportunities to the team.

    Minimum Qualifications:

  • One year of quality assurance in a call center or one year as a Solar Advisor within SunPower.
  • Strong familiarity with SalesForce and telephony tools such as NICE InContact and Five9.
  • Excellent skill with the Microsoft Office suite and ability to create and deliver presentations.
  • Interpersonal Skills – the ability to communicate effectively and act within a team environment.
  • Analytical skills – the ability to analyze data and trends effectively and advise effective rectification action
  • High school diploma or equivalent required
  • Associates degree and 2+ years related experience OR equivalent combination of education and years of related experience.

    Preferred Qualifications:

  • Knowledge of lead development and appointment setting a plus

    Physical Demands and Working Conditions:

  • Able to work upright and stationary and/or standing for working hours
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
  • Able to position and move objects up to 10 pounds
  • Able to use and learn standard office equipment and technology with proficiency
  • The position requires travel with potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel.
  • Day to day work is completed in the office at personal computer M-F, first shift hours
  • Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day

    Note: This job description does not contain a comprehensive listing of activities required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

     

    Equal Employment Opportunity
    The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


    EOE Minorities/Females/Protected Veterans/Disabled

    SunPower Supports EEO

    Accommodation for Applicants to SunPower Corporation
    SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

     

    NOTICE TO ALL APPLICANTS AND EMPLOYEES

    Availability of Affirmative Action Plan for Review

    SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

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    SunPower Values

    • Put Customers First
    • Win Together
    • Lead Decisively
    • Innovate Relentlessly
    • Do the Right Thing


    Nearest Major Market: Austin

    Job Segment: Quality Assurance, Inside Sales, Telemarketing, Technology, Sales

    Apply now »