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Applications Engineer, Residential

Req ID:  79661

Do you want to change the world? We do, too.
 
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
 
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
 
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Phillipines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
 
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
 

The Applications Engineering team is the “voice of the customer” and is the bridge between engineering and the field. The AE team ensures a successful rollout of new products and uses a closed-loop learning process to influence the roadmap of new product development and sustaining product improvements. The AE team are top-level product subject matter experts (SMEs) and provide top-level escalation support. The AE team determines the root cause of field and product issues and solves them or engages product development to implement solutions. This role engages in cross-discipline activities: the AE team works with many functional groups including engineering development, sales, customers, manufacturing, operations, and technical support.

 

A strong preference is for candidates with previous IoT experience. Candidates with a proven track record of applications engineering excellence in other industries will be considered.

 

Applies scientific/ technical knowledge in the design, development and implementation of engineering models, tools and/or processes. Responsible for planning and executing engineering projects, setting priorities, and making necessary decisions on day-to-day operating matters.

 

  • Demonstrates technical process/equipment expertise.
  • Suggests alternative solutions to complex issues.
  • Expert in technical leadership or process/ equipment qualification and development methodologies.
  • Demonstrates commitment to 

 

Complexity

  • Works on problems of diverse scope, where analysis of data requires evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Networks with senior internal and external personnel in their own area of expertise.
  • Solves complex technical problems within their area of designation.
  • Uses all resources at hand, internal and external, to apply the most appropriate problem-solving techniques.
  • Uses understanding of the root cause to develop future innovation opportunities.

 

Teamwork, Collaboration & Influence

  • Ensures that knowledge and information are appropriately communicated.
  • Encourages collaboration by engaging others in problem-solving.
  • Collaborates company-wide on cross-functional, cross-divisional teams.
  • Adept at working directly with customers or customer representatives to discuss technical matters.

 

Initiative

  • Works independently, providing leadership for some project elements.
  • Develops and recommends solutions for problems of diverse scope.

 

Creative Thinking and Innovation:

  • Applies diverse experience from multiple projects to solve problems, benefit the project team and/or develop new technical roadmaps.
  • Looks for innovative ways to improve operational methods to align with SunPower's values.

 

Impact and Results Focus:

  • Delivers results that positively impact productivity and quality of finished work or product.
  • Demonstrates strong understanding of project scope and logic, including economics and relationship to needs of SunPower’s customers.

 

Minimum Education and Experience:

  • B.S. degree in Engineering and 3+ years of related experience or M.S. Degree and 2+ years
  • OR an equivalent combination of education and years of related experience

 

 

Responsibilities

  • Provide the highest level of technical support to solve complex multi-disciplinary issues. Use a closed-loop learning process to prevent the reoccurrence of these issues
  • Write system product acceptance criteria.
  • Write technical notifications and support training and technical documentation groups.
  • Contribute to the product development process with other engineering teams.
  • Work with training channel and NPI groups to ensure a successful launch of new products.
  • Provide top-level product subject matter expertise to field and other customer-facing resources
  • Ensure field closed-loop learnings are integrated into the product development roadmap.
  • Manage a large IoT fleet comprising of millions of nodes

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

 

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

 

 

 

SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing


Nearest Major Market: Orange County
Nearest Secondary Market: Anaheim

Job Segment: Developer, Technical Support, Technology

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