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Manager, B2B Accounts Receivable Operations

Date: Oct 7, 2019

Are you ready to change the future? You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.


Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products.  Our quality and reliability standards far exceed those of any other company in the industry.


SunPower and Total, the global energy producer and provider, have announced a transformational investment by Total in SunPower. The companies have signed a set of strategic agreements to accelerate SunPower’s growth in the increasingly competitive solar sector. Total’s investment is based on SunPower’s leading position in designing, manufacturing and delivering the world’s highest efficiency, highest reliability solar systems with guaranteed performance. These agreements will accelerate SunPower’s growth and further improve its financial strength.


SunPower is committed to the success of our company, our employees and the communities around the world that need us most. We support our employees’ commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world. As a company, we operate with the highest sustainability standards.


In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):


  • Set objectives for the accounts receivable team that align with the accounting department's goals. Monitors call reports to make sure collectors are making enough phone contacts each day.
  • Effectively execute day-to-day collections activities by identifying, resolving and mitigating account/payment delinquencies in a timely manner.
  • Maintain cross-functional relationships with Sales, Sales Support, Sales Operations, Customer Service, Accounting, Operations, etc. to ensure the accuracy of each business transaction
  • Resolve customer billing issues, handles complaints, escalations or difficult calls while applying good customer service.
  • Prepare account receivable adjustments including credit memos, rebills and write off's as required.
  • Review and recommend bad debt reserve calculation base on account status of aged receivables.
  • Oversee third party tracking of cash receipts and referring accounts to collection agencies
  • Oversees a company’s process of retrieving money owed to them or one of their customers.
  • Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
  • Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.
  • Ensure compliance with Sarbanes-Oxley (SOX) controls with regards to account receivable collections.
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Ensure and will be able to communicate and explain work procedure to subordinates.
  • Tracks the rate of success of the entire process and continues to make adjustment when necessary.
  • Negotiates payment arrangements and follows up to make sure the payments are made.



Minimum requirements -

  • 5+ years proven work experience with Collections and/or Accounts Receivables management and people management
  • Hands-on experience with accounting software (Oracle experience is highly desired).
  • Familiarity with advanced formulas in MS Excel.
  • Ability to accurately process numerical data.
  • Team management and negotiation skills.
  • Problem-solving attitude along with project management skills
  • Must be able to effectively prioritize tasks.
  • Must have excellent verbal and written communication skills.
  • Must have strong problem solving and decision-making skills.
  • Bachelor’s degree in Finance, Accounting, Business or a related field or equivalent work experience

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