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Senior Operations Coordinator

Req ID:  89982

Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

Senior OC is an expert in navigating operational processes, is an expert in the states they support, and consistently hits PIS targets quarter after quarter. A Senior OC is proven to be a team player, has a positive attitude, and holds themselves accountable.  This position reports to the Senior OC Supervisor.


Essential Duties & Responsibilities:

• Act as the operations liaison between SunPower and its Dealers

• Provide SunPower Residential Dealer Program Support and escalations

• Compliance Enforcement – evaluate compliance with dealers not meeting the Service Level Agreements

• Notice to Proceed– follow up with dealers on aging contract paperwork and work closely with Dealers in meeting established processes and policies

• Manage aging contracts, and cancelations

• Provide support to the dealers to solve financial products related issues in a timely manner

• Termination - work with internal operations teams, SunPower Sales Manager, and dealer to recover SPWR assets, minimize SunPower financial exposure, follow through with termination process and manage the transfer of the installation to another dealer

• RMA activities – support RMA follow up and closure

• Ensure Dealer Licenses and Insurance Records are up to date

• Ensure Dealer SunPower training certifications are kept up to date.

• Reinforce communications

• Works to solution breakdowns in processes and identify root cause

• Lead on special projects and/or pilots

• Ensure Dealer SunPower training certifications are kept up to date.

• Newly hired OC’s will shadow Senior OC



Minimum Qualifications:

• Bachelor’s Degree, preferably in finance, or related field

• 1+ years of finance experience working in a semi-autonomous manner preferred

• 4+ years of Sales Operation and customer support experience with photovoltaic products preferred

• Superior communication skills – both written and oral, good listening skills.

• Superior organizational skills (prefer project management experience)

• Competence with Microsoft Office software (Word, PowerPoint, Excel).

• Strong customer focused attitude

• Proficient in

• Ability to work across matrix organization

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.




SunPower Values

  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Nearest Major Market: Austin

Job Segment: Project Manager, Technology

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