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Senior Technical Support Engineer (Spanish speaking)

Req ID:  65821

How do you build a better tomorrow? A spirit of constant improvement has made Maxeon Solar Technologies the world-renowned leader in solar innovation, and we thrive together to lead the fight against climate change.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

 

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar DNA, the company launched as an independent entity following its spin-off from US-based SunPower Corporation in August 2020.

Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products in more than 100 countries through a global network spanning more than 1,100 sales and installation partners. And Maxeon is powering positive change every day with a brilliant, passionate and driven team of more than 5,000 in Latin America, Europe, Asia and Australia.

We push the boundaries, taking solar technology higher, faster and farther than before. We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality. And we thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. Are you ready to power positive change?

 

 

 

 

DUTIES AND RESPONSIBILITIES

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning photovoltaic systems or products (site, solar panels) and its interaction with equipment (inverters) and software.
  • Provides technical support to SunPower Dealers, SunPower North America (SPES) and Homeowners during and after the installation of photovoltaic systems.
  • Provides technical support via phone, email, and live chat to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting and repairing photovoltaic installations and electro/mechanical equipment.
  • Logs all customer transactions and interactions in our Customer Relations Management System and follows up assigned cases until resolution is confirmed by the Dealer, SPES, Homeowners or Field Personnel.
  • Escalates calls/cases as necessary to next level support team members (Product Engineering) for customer situations which could otherwise result in customer dissatisfaction.
  • Strives towards meeting group and individual metrics and targets, including phone response, first-call resolution, customer complaints as well as individual quarterly key performance indicators.
  • Helps identify trends in product quality issues or improvement and escalate through the standard process.
  • Performs other functions as may be assigned by the Supervisor.
  • Complies at all times with the Environment, Health, Safety, and Quality Standards, Rules and Regulations.

JOB REQUIREMENTS

EDUCATION & RELEVANT EXPERIENCE

  • Must possess at least a Bachelor's/College Degree in any Engineering field (preferably Electrical or Electronics
  • At least 2 years of work experience in Technical Support or Call Center
  • Familiar with FMEA approach
  • Experience in customer support for North American customers

JOB SPECIFIC SKILLS

  • Excellent communication skills in English and Spanish
  • Excellent diagnostics capabilities, analytical and troubleshooting skills
  • Excellent skills preparing technical support reports and documentations
  • Understanding/being aware of customer needs and willingness to act on the urgency of the requests (ability to make quick and smart decisions under pressure).
  • Able to work in a team and under pressure
  • Proficient in MS applications (Outlook, Word, Excel, PowerPoint & Visio etc.).
  • Proficient in PV simulations using PV-Syst and PV-Sim
  • Customer focus, attention to detail, policies, processes and procedures, product knowledge and quality.
  • Strong prioritization, planning, time management, goal and results oriented, motivated and proactive, continuous learning and multitasking skills

OTHERS

  • Willing to work nightshift, weekends and US & PH holidays

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

​At Maxeon Solar Technologies, we believe records are made to be broken.

Join our dynamic team where we:

  • Push the Boundaries
  • Hold Ourselves to a Higher       Standard
  • Thrive Together

 

 

 

 

 


Job Segment: Technical Support, Technology

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